ajbet casino 'This is my duty': Station staff, rail workers share how they went above and beyond during MRT disruptions

Updated:2024-10-08 03:04    Views:162

SINGAPORE: She was battling a persistent cough and pain in her kneesajbet casino, but Mdm Maswiyah Anwar still decided to persevere in providing commuters with directions and assistance at Buona Vista station during the first two days of the East-West Line train disruptions.

The part-time SMRT service ambassador was supposed to work only from 7am to 10.30am on Sep 25, but it turned out to be the fateful day that train services between Buona Vista and Jurong East stations came to a halt. And the 57-year-old ended up working till 9pm.

While there were long hours spent dealing with frustrated commuters, there were also uplifting moments that made her gruelling shifts worth it.  

“Some of (the commuters) came up to me to motivate me and encourage me to stay strong,” she told CNA in an interview on Friday (Oct 4).“Because they saw me looking very tired.”

There were also many members of the public who passed her drinks and snacks. Even her son, 26-year-old Muhammad Faris, showed up. 

His visit came as a surprise, shared Mdm Maswiyah. 

“My family was trying to call me, but then I did not pick up, and so they were worried about me,” she said.

And so her son came with drinks and lozenges for Mdm Maswiyah and her colleagues. 

Video of her son shared by CNA also garnered considerable attention online, with many commenters praising Mr Faris for being filial.

Meet Muhammad Faris, who was spotted bringing drinks and lozenges to his mother and her colleagues at Buona Vista MRT...

Posted by CNA on Wednesday, September 25, 2024

Asked what she thought of the comments, Mdm Maswiyah was initially at a loss for words. 

“I don’t know what to say … I’m very touched to my heart, people now know about my son … some will come up to me and say ‘oh, your son, your son is very good to come down to help you and motivate you’,” she said. 

Disruptions started on Sep 25 when a defective component known as an axle box dropped onto the tracks, causing a bogie - or an undercarriage with wheels - to come off the running rail between Dover and Clementi stations.

This resulted in extensive damage to the tracks and other equipment, disrupting MRT services between nine stations from Boon Lay to Queenstown.

Amid the disruptions, there were instances where members of the public showed their appreciation towards MRT station staff and other workers. 

CNA saw staff holding umbrellas for members of the public taking bridging buses, and helping the elderly and disabled to get on buses. 

Transport Minister Chee Hong Tat said he was “heartened” to see members of public penning words of appreciation to the workers and providing them with food and drinks.

Despite some kind gestures, there were also moments of frustration and confusion from passengers that Mdm Maswiyah had to deal with. 

In times like this, she has to remind herself to keep her emotions in check. 

“I say to my heart, I have to relax, to calm down … just answer whatever it is the passenger is asking politely and nicely, and that is the way,” she said. “If not, I will also make them (more) angry.” 

The long hours led to her cough worsening to a point where she lost her voice. 

“I already felt on the first day that my voice was a bit uncomfortable, and on the second day, I could only work until 5pm, because I had totally no voice,” she said.

Her knees, which underwent surgery last year, also began to hurt badly. 

“When I stand up for too long without sitting or resting, I feel very tired, and very heavy … that’s why I couldn’t continue,” she said. 

It was only when she felt that she had reached her limit, before she decided to take a break over Friday and the weekend to recover. 

But despite the toll on her health, she feels a renewed sense of purpose as she puts on her uniform for duty, even though normal train services have resumed.

“We are ready to serve at our best for the passengers, and we also have the strength to do the job, to ensure passengers are directed safely home, this is my duty,” she said. 

LTA said on Wednesday it has begun a probe into the six-day disruptionajbet casino, and that investigations are expected to be completed in a few months.

SBS staff hold up umbrellas for commuters at the bridging bus point at Buona Vista MRT station on Sep 26, 2024. (Photos: CNA/Wallace Woon)

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